MA
Margaret A
1 reviews | Active since May 2013
17 Jul 2015, 20:48
Half the product value we previously experienced
We ordered a rack of ribs for just under R80 (excluding delivery) from Steers via Mister Delivery. When it arrived two hours later (which Mr Delivery had warned about) we got only 5 ribs and less than 20 chips. Previously this description has been for a portion of ribs sufficient for two people ( double what we received). Steers have seriously downgraded their value and there is no way of determining just how much their product description delivers. Feeling **********.
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Steers's replyOfficial
20 Jul 2015, 11:29Hello margaretalbrecht,
Thank you very much for taking the time to report your experience with our East London branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our East London branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply20 Jul 2015, 11:29
Official
Hello margaretalbrecht,
Thank you very much for taking the time to report your experience with our East London branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our East London branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care