Half empty box of *** Large Chips that was undercooked
<p>Ordered a "***" box of large chips to share with colleagues at work from Steers in Braamfontein. Box arrived half empty with chips with no spice and that were undercooked and some still tasted like raw potato (I took photos). We also got potato peel slices that were deepfried. When I emptied the contents of the box onto a plate the contents only filled one side plate. Is this really R70's worth of "***" large undercooked chips? What a horrible *******! Will order elsewhere and stick to uber eats. At least they have some quality control measures.</p>
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
The manager of the branch phoned me back and replaced the order with a cooked box of chips (it took a very long to deliver though so by the time it arrived it was cold, but I do appreciate the effort and at least it was cooked). In addition I received a phone call to follow up and offer an apology. I appreciate the customer service. Thank you.
The manager of the branch phoned me back and replaced the order with a cooked box of chips (it took a very long to deliver though so by the time it arrived it was cold, but I do appreciate the effort and at least it was cooked). In addition I received a phone call to follow up and offer an apology. I appreciate the customer service. Thank you.