1 reviews | Active since Mar 2013
Glass found in wacky Wednesday burger
I brought two wacky Wednesday deals yesterday 20th Dec from the Steers in Kraafontein next to the debonairs by the BP garage for my boyfriend and myself we both ate one burger last night and left the others for lunch for today, although there was nothing wrong with my burger on getting through half of his burger my boyfriend found a small piece of glass in the pattie which could have caused some serious damage if he had swallowed it, will definitely not be buying from them again. I do have photographs that were taken as proof of this incident
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly, we apologise for the unfortunate finding your boyfriend had in his burger and we will be investigating this matter. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly, we apologise for the unfortunate finding your boyfriend had in his burger and we will be investigating this matter. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***