Given incorrect order TWICE in less than 2 months

I was shattered to have gone to 1 of my favourite takeaway outlets to collect an order I made via phone, I arrived and it was already and sealed. I took that everything was in order only to find out when I returned to the office after 30 mins & there were no chips in my meal & was given a dry piece of Chicken. I called immediately & had to go back to pick up my order wasting a further 40 minutes of my time&the people handling my order had disappeared & there was a supervisor giving me a half-hearted apology which really angered me. I had spent so much time sorting this mess out that I did not even have time to eat&attended a meeting on an empty stomach. What really ticked me off though is the fact that this was no an isolated incident&it had occurred sometime in December&I had purchased 3 of the same Chicken, Chips & Roll meals only to find that there were no rolls&I had to go back and get the rolls&the excuse I was given is that the person helping me was a trainee so I left it at that, but with this occurrence I take that the staff at Steers in Sandton do this to people who order takeaways thinking they will not return. Be careful when u buy takeaways from Steers in Sandton City.