Gets the order wrong
<p>Our company is not so far from the steers but I can't just drive everytime they mess up the order, today I ordered a King Steer Combo with no Garnsish, to find my burger has completely the wrong sauces on, as far as the Menu and my knowledge go there should be Mayo,BBQ and mustard on the King steer burger...instead I got Rave and Relish sauces,which I DO NOT EAT!! Does the staff not know the menu or what!!I have wasted my money today, as I had to dismantle my whole burger, cause I am hungry and can't just throw it away as it it very expensive, and then I do not even get what I ordered...very bad service...probably will not buy there again.</p>
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Steers's replyOfficial
06 Jun 2016, 07:09Thank you very much for taking the time to report your experience with our Festival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply06 Jun 2016, 07:09
Official
Thank you very much for taking the time to report your experience with our Festival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
's updateReviewer Update
07 Jun 2016, 13:00Very good service from Steers Customer Support, they informed the owner of the store, and he phoned me and apologized for the inconvenience, he arranged with the store manager to meet with me, she also apologized and they made me a new King Steer burger on the house with all the correct sauces, it was very good as I know it normally is, thank for the turn-around service, I will now once again buy there.
Have a wonderful day
's update07 Jun 2016, 13:00
Reviewer Update
Very good service from Steers Customer Support, they informed the owner of the store, and he phoned me and apologized for the inconvenience, he arranged with the store manager to meet with me, she also apologized and they made me a new King Steer burger on the house with all the correct sauces, it was very good as I know it normally is, thank for the turn-around service, I will now once again buy there.
Have a wonderful day