Furious!

Very upset...

We ordered dinner online using the Steers app. Our food took an hour to get delivered, and not only arrived wrong, but also ice cold. We contacted Steers Highlands to notify them of the issue, and had a very helpful lady by the name of Olga trying to assist, she spoke to the manager, who we could hear saying to her "they must be happy with what they received"

Honestly?!?! We are paying customers for crying out loud!

Olga eventually succeeded to get our order rectified, and the missing and wrong items delivered and picked up again.

We then in all the confusion and frustration sent back more food than we had to.

We ordered 2x Wacky Wednesday double deals. Meaning it came down to a total of 8 burgers and 4 large fries.

We ended up with 6 burgers, as Steers first messed up our order completely, which caused us to make a mistake as well...

Still can't understand how a online order can go so wrong?!?