Frustrated Customer

We placed an order at 10:30 for collection for 3 Wacky Wednesdays. My colleague went and fetched our food after 11am and brought it back to the office. It was sealed and upon opening of our order we noticed that we were 1 Wacky Wednesday short. I contacted the restaurant and explained what had happened and was told to hold on, I was transferred and the extension was busy and I got cut off so I called in again got transferred again and the extension was busy and I got cut off, I called back for the third time and told the person at the other end of the line that I got cut off so can she please help me and I explained what had happened she then transferred me and the extension was busy and I got cut off. I called back for the fourth time highly frustrated and told the lady that I do not want to be transferred and if she can please assist as we are 1 Wacky Wednesday short, she told me that she will speak to the Manager and get the Manager to call me back as I do not want to be transferred. I got a call about 15 minutes later asking what had happened and again I explained what happened she then told me to hold on, someone else came onto the line and asked me for an address and contact number for the driver to contact me on and then was told he will call me back in 1 minute. 10 minutes later I got a call from the Driver Mike (the only person who was pleasant and apologetic to what had happened) and he asked for the address and said he will be arriving in 10 minutes with our food.

I am absolutely disappointed at the service at Steers Commercial Road in Pietermaritzburg. Each person that I spoke to had no urgency and was of no assistance to me. The only person that was pleasant was the Driver.

This is not the first time that we have experienced a problem with this branch and its sad to say but this is the last time that we will ever order from that branch!!!!!