Found a hair in my Steers meal!!

<p>Wow where do I evan begin,I have a long list of complaints with Steers Golden achre. I would just let it go each & every time. But not this time.Today at about 4.pm I received my steers meal I orders the shout meal. I sat down to eat with my work colleague and as I went for my 3rd bite I found a hair in my food. A short black one. I didn't know what to do I then approached the manager who I can describe as tall and thin and really unprofessional. I explained what just happened and requested that I get this meal free because I only had a half hour break and had to wait for them to make me a new meal my break will be over ,she did not acknowledge that there was a HAIR found in my food it was almost as if she was saying oh well we making new a new one. She then explained she can't give you this meal free and no apologies whatsoever !she had this ****y attitude and made me feel like I was being silly. Now I'd really love to know steers where do you find your managers ? How could she not Evan do the decent thing & apologise . I then explained to her if she does not give this meal free I will take this higher because my time is being wasted. I was then refered to a higher manager Louisa who I then explained the situation to. She as well lacked the decemcy to Evan show empathy instead she got defensive and I will remember her words 'we can't just give you the meal free we have to do a investigation to see how the hair fell in the food and by who'....I was totally disgusted because indirectly I am being called a ****! And I explained to her I have wastef my break already upon waiting for my food and she then refers the other female manager to ask her if I'm telling the truth and she says no. Why ask that supervisor when I am the customer ? I took my refund and declined the offer of a free ice cream. I would much rather go to Nandos because its much better than the people you hire at steers who cannot handle a complaint in a fair manner. It was there word against mine as if I have time to find a hair and put it on my food. I was so disgusted I felt I'll just thinking I almost ate one of the workers hairs . I want to also add that I called to make a formal complaint previously to steers by calling the complaints number and was told I would get a call back but nothing happened and this was a separate complaint when I had to wait in the que on my 30 min break only to be told sorry we have no rolls available for that meal and not forgetting the stinch you get from there at times that I brought to there attention. My question is where do you get your staff from? They certainly don't cater to people who have standards I will never step foot in a steer again.</p>