JK
Joey K
1 reviews | Active since Jan 2016
04 Jan 2016, 12:39
Food was rotten
We bought 3 cheese burger combo's and 1 prince combo on new years eve just as they were closing. When we had reached our accommodation and ate our food it was off and the rolls were stale. The food was so bad we threw it away. I have called and gone to the branch a few times to complain and the staff told me Trevor won't come out the office even though I told them I was here to complain..I waited half hr his morning for Trevor to come out his office with no luck.the burgers gave us an upset stomach. I have been coming to Knysna for 25 years and supported this Steers. I will no longer support them.
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Replies (1)Steers's replyOfficial
04 Jan 2016, 13:27Hello Hayzaper9900,
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply04 Jan 2016, 13:27
Official
Hello Hayzaper9900,
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
