LE
Lorraine E
1 reviews | Active since Jun 2014
10 Jun 2015, 13:31
Food seems old, reheated and tasteless
We bought food from Steers twice in one week in which it was clear that the chips was old and reheated, it tasted terrible! When trying to speak to the manager (Andre) to inform him, messages were taken but he doesn't phone you back. We've tried to phone about 5 times.
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Steers's replyOfficial
15 Jun 2015, 08:32Hello LorraineE22,
Thank you very much for taking the time to report your experience with our Heidelberg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Heidelberg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply15 Jun 2015, 08:32
Official
Hello LorraineE22,
Thank you very much for taking the time to report your experience with our Heidelberg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Heidelberg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care