Food Review/Complaint

Subject: Disappointing Experience with Steers in Woodmead via UberEats

Dear Steers Management and UberEats Team,

I am writing to express my profound disappointment and dissatisfaction with my recent orders from Steers in Woodmead, placed through UberEats. As a first-time customer, I had high expectations based on Steers' reputation, but my experience was nothing short of appalling.

Order Details: R 85.94 • 23 Jul at 11:24 - First Order: - Date:23 July 2024 - Meal: Quarter Chicken and Chips

- Second Order: #64 - Date: 25 July 2024 - Meal: Panda Burger

Issues with the First Order: 1. Undercooked Chicken: - The quarter chicken I received was undercooked, posing a significant health risk. The texture was rubbery and unappetizing, indicating that it was not properly cooked through. 2. Cold and Unpleasant: - To my dismay, the chicken was also cold upon arrival. Cold meat not only affects the taste but also raises concerns about food safety.

3. Aftertaste: - The chicken had a strange aftertaste, suggesting that it might not have been fresh or stored correctly. This was highly off-putting and made the meal inedible.

4. Inconsistency in Temperature: - While the chicken was cold, the fries were excessively hot. This inconsistency further highlighted the lack of attention to proper food preparation and delivery standards.

Issues with the Second Order: 1. Non-Fresh, Cold Burger: - The Panda Burger I ordered was another letdown. The burger was cold and did not taste fresh at all. The bun was soggy, and the overall quality of the ingredients was subpar.

2. Waste of Money: - Given the poor quality of the food, I felt that my money was wasted. Both orders did not meet basic standards of quality and taste that I expected from Steers.

Conclusion: I am deeply disappointed with the quality of food I received from Steers in Woodmead. Both orders failed to meet acceptable standards, and this experience has left me reluctant to order from Steers again. I hope that this feedback will prompt immediate action to improve food quality and ensure that future customers do not face similar issues.

Resolution: I request a full refund for both orders due to the severe quality issues. Additionally, I hope that Steers will take the necessary steps to address these problems to prevent them from recurring.

Thank you for your attention to this matter. I look forward to a prompt resolution and an assurance that corrective measures will be taken.

Sincerely, Phumello