Food of no quality!!!!!

I ordered food for delivery from Steers Grayston today and what a bad experience i had to endure. To start it all off, a guy named Brian hung up the phone before i was even done with my order. He didnt know the prices and charged me more then i was meant to pay because according to the website of Steers they advertise one price but he drew up his own price list for the food. Then to add on to my grief, they tell me it will take 45 min but that obviously wasnt the case. For Steers, 45 min is equivalent to 1 hour and 30 min... That then gave me a result of having to eat cold food that wasnt even worth it in the end because the chips portion was even too small compared to normal instances. The icing on this is that the one burger's bacon was burnt. I am so angry and disappointed, i am never ordering from Steers again....!!!!!!