1 reviews | Active since Dec 2017
Food oder came 2 hours later
I made an order online for the burger combo that came with a drink at R59 and paid online order was confirmed and i was advised online that it will take approximately 20 min as its holiday season and there was no traffic or major orders . My order was done at 12:45 at 1:45 i still had not received my order and called the store and was advised the driver was held up and my delivery was on the way ; 2:30 still nothing called in to cancel my order the rude person who answered advised my food was on the way ;at about 3:38 my food finally arrived very cold; not very appetizing and no apology whatsoever . Steers can kiss my money goodbye disgusting service .
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***