1 reviews | Active since Jul 2012
Food made me ill and the branch is cutting corners sending cheaper products
Im so angry about my experience with Steers Westville.
Its impossible to get a hold of them and the service is never good. Order # ********** 8 Order placed 10 June 2018 14:37
Ive been ordering the same meal on the app for ages - from the Hillcrest Store. Never a single issue! This is my second attempt from Westville. The first the food was awful but I gave them another go today. I ordered 2 large Cokes - I get 2 FLAT, VERY FLAT machine Cokes. I certainly neither paid nor ordered machine coke on the app. This is a very devious way for the Branch to make additional revenue of colddrinks. The Meal specifically states Buddy!!! If I wanted flat old coke I wouldnt be stupid enough to pay almost R40 for such! Thereafter the food was soooo fatty and undercooked with sloppy chips.
To add insult to now injury - I have ********** stomach cramps and upset stomach from this food. I'm nauseous with hot sweats - clearly food poisoning.... and its made me ILL.
As a loyal Steers customer who only orders this meal - I have never experienced this at the Hillcrest branch.
Clearly there are issues at Westville and they need to be dealt with!!!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***