1 reviews | Active since Aug 2014
<p>I felt like having Take Aways for a change as it was a bit too late to make dinner. Then while thinking what to get, I remembered it's Wednesday, so I could get some wacky wednesday at steers. Then I realized its past 9pm and they most likely closed already. So to double check, I went to the website, checked their trading hours specific to the branch closest to me. I then saw that on Wednesdays they only close 23:45. So I got in my car, drove all the way there, just to realize they are closed. There was still a lady in there cleaning up so I knocked on the door but got no response, so I opened it and asked her if they closed. She said yes they are. I asked her why they are closed when the website clearly says that they are open. She just repeated herself and said "It's closed". I tried to ask again and explain the question as maybe she did not understand. Then she rudely tells me to leave. So I took a look at her name tag, asked her if that's her name and then left. Her name tag said Winnie. </p> <p> </p> <p>She could have just apologized to me and said that she will make sure they update the hours and I would have been fine for driving all the way there, but her attitude stinks! That is not how one should work on the hospitality industry.</p>
Thank you very much for taking the time to report your experience with our Koelenhof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care:
Best regards,
Thank you very much for taking the time to report your experience with our Koelenhof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care:
Best regards,
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