False advertising, rude store manager

The staff at steers mall of Africa are very rude. I would like to directly point out Njabulo, the manager of the store. He has zero customer service skills, is absolutely rude and unable to understand the requests of his customers. I ordered a chocolate dipped ice cream cup and when I received it, less than half the ice cream cup had chocolate on it. When I pointed this out I was told that I would have to pay extra if I wanted my ice cream cup completely dipped in chocolate! 🤣 absolutely absurd and an unwarranted change from their previous policy where the entire ice cream was covered in chocolate. Also this rule is directly against the marketing campaign which clearly shows the entire ice cream cup dipped in ice cream. Definitely will not be supporting Steers going forward.