DN
Duwayne N

1 reviews | Active since Jan 2014

21 Jul 2015, 09:43

**** R100 note given from Steers branch Newclare

To The Manager <br> <br> I will like to complain about an incident that occurred at your Steers in Newclare branch Johannesburg, <br> <br> On the 19/07/15 at around about 7.30 pm and went to the FNB atm next to the branch to withdraw cash. I received a R200 note and needed change. I went into the steers and a lady by the name of Pricilla assisted me and gave me 2 x R100 notes, she did not have any smaller change for me. I then went into the Shell store next door and was told that the R100 was ****. I called Pricilla and she denied giving me the counterfeit money. I then asked for the Manager of Steers contact number and they refused. After begging for it, I was given the number of Sam - ***. I called him and advised him about the incident and requested to see the camera footage, he agreed to do it on the 20/07/15. I called him again on the 20/07/15 and he said he will look at it and get back to me, he did not sound very convincing and was not taking me serious . He made it sound like I am at fault (really Bad way to treat a Customer). I am still waiting for a reply. I work out in Durban and will be leaving on the 21/07/15. I will be going to the Police

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Replies (1)
Steers
Steers's reply22 Jul 2015, 08:43
Official
Hello Duwayne Naidoo,

Thank you very much for taking the time to report your experience with our Newclare branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care