1 reviews | Active since Nov 2016
Extremely Pathethetic Service at Steers King Williams Town ,Alexandra Road
<p>Placed an order with Steers 13:30 and was told to wait for about 20 to 30 mins as all drivers were out delivering.I waited until 14:15 and phoned again .A lady picked up I explained my reason for a call and she hung up on me.I called again at 14:44 and some guy who said YES when aswering ,told him my name and he said ~What do you want ? .I asked him his name and he said he is Dali,a supposedly branch manager.Iasked him about my order and asked what is the policy for late orders,he said we will talk.The order came in @ 15:15 cold and looking frail,the roll was stale I couldnt evenfinish it, with an extra 500 ml of coke which I assumed its a token of apology.</p> <p> </p> <p>I would never order anything from that store and feel the manager needs lots of training.</p> <p> </p>
Thank you very much for taking the time to report your experience with our King Williams town branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care
Thank you very much for taking the time to report your experience with our King Williams town branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care
I received a call on 07/11/2016 from Dali a branch manager at the said branch and He apologised for the whole incident and assured to reimburse me fully.He then phoned again today apologised yet again and sent a driver to personally deliver the order.I am now happy and back to being a Steers customer.
I received a call on 07/11/2016 from Dali a branch manager at the said branch and He apologised for the whole incident and assured to reimburse me fully.He then phoned again today apologised yet again and sent a driver to personally deliver the order.I am now happy and back to being a Steers customer.