Extremely bad and poor service

I have had 3 very bad experiences with Steers in Vryheud KZN in a month. The first time we waited 2 hours for our order. We eventually had to go and collect because they forgot. The second time they completely delivered the wrong order to me. Everytime when i phoned the call centre the agent was speaking extremely soft with absolutely no telephone manners or ethics. The 3rd time round they send the cooldrinks incorrectly. Again whe the call centre was contacted the reply again very soft and no manners or ethics at all rep**** he will see if the supervisor could attend to the matter. I asked to be called back with a resolution that 24 hours later still have not happened. We are still sitting with someone elses cooldrinks. I will NEVER again make any food or beverages purchases from the local branch what so ever. Mrs Swanepoel from Vryheid KZN.