Extremely annoyed and want my refund!!!!

I ordered online last Sunday and paid(BLUE HILLS STEERS). After a few minutes they called me to tell me what I ordered was not available. I then, asked for my refund and I was told I will receive it in 24 hours. Ok cool I hang up...

After a few minutes I placed another order and called to ask them to take the cash and put it on my current order and I will pay the difference upon delivery and they agreed and all. Ok cool sharp, they called again to confirm my order and the difference I am gonna pay....

And after 15-20 minutes of waiting this other lady calls and tells me that they don’t deliver where I stay. I then, asked why online it says you deliver and I have to pay for delivery which I had already paid.

And she told me stories of how her colleagues got it all wrong and not knowing that they don’t deliver here wara wara and I got annoyed and asked them to refund me immediately and I was told it’s gonna take 24hours...

I asked them to deliver as I wasn’t gonna wait that long to eat. And she told me BS and I ended up hanging up and placed a complaint online and no one bothered and the online assistance I was told it’s gonna take 72 hours for me to be refunded...

It’s 7 days now haven’t received my food or refund... and yesterday I received a text telling me my case has been resolved. My question is RESOLVED HOW IF I DIDN’T RECEIVE MY ORDER OR CASH?????

This is the message I received “Steers Customer Care Case 492494 has been Resolved. We thank you for your interaction.”