Extremely annoyed and disappointed

I ordered food online from steers in Newlands west and I got the worst service ever. I placed my order at 17:45 only for it to have not arrived so at 19:10i called and was told that they are waiting for the driver. My food eventually arrived at 19:45 and my order was short, also one of my burgers had to bases and no tops. We then called the call Centre and got put through to the steers and the lady acted as if she didn't know that we ordered and couldn't find our name on her system. So we jumped into the car and went there. We got to steers and explained the situation, then the manager (a lady) asked which meals were missing and wanted to only replace the missing meals when the whole order was messed up and cold because of it taking so long to arrive. I had to make a performance in order for the manager to understand good customer service. I told her that I too am a chef and I know that should I know I don't have a driver my first responsibility is to contact the customer and then to not make the food and let it stand under the pass. The pass does not keep food in packets hot and that's why I will not accept this cold food. Only then did she agree to redo the food. Needless to say I paid for delivery and still had to fetch my food. This is the second time I have had a problem with this steers. The customer service is pathetic. Steers South Africa. Please contact the owner of this steers and get them straightened out. I will not be ordering from them again.