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porshh P

1 reviews | Active since Jan 2017

07 Mar 2019, 18:50

Excellent customer service Steers festival mall

Good evening

Please allow me to express my gratitude to the Steers team member at the Festival Mall; Akhona. I had spilled my coke all over the place, this man came to assist with a smile, no complaints or a negative attitude. The coke spilled once again, he returned with that same warm smile- I was so embarrassed, felt bad for him. He assured me that it was okay, that I shouldn't worry. I always have good experience at this Steers and Akhona's excellence in customer service today, was outstanding.

I come here regularly since I stay nearby, Akhona always smiles and entertains small talk with customers. I'm really happy with the sterling service from this restaurant. He's a great addition to the wonderful team that you've got here

Keep up the good work, and thank you.

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Replies (1)
Steers
Steers's reply09 Mar 2019, 13:33
Official
Hi Ndi
 
Awww shucks! You make us blush with your flaming feedback. We are ecstatic to hear you enjoyed your Steers experience so much. Our Customer Care team has heard of this awesome news and just had to share it with the store and their hard-working team, so they know that our customers are enjoying every moment at there. 
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
 
With Love, 

The Steers Family 
Customer Care Line: ***