1 reviews | Active since Aug 2015
engen manager BUSI has no respect for customers
<p>today morning aroung 7:30 bought my breakfast (2 bacon and eggs buns) with coffee, as I was explaining to the cashier how I wanted my eggs done; she interferes and says"amaqanda are well-done awekho manzi"( eggs which are well-done are not soft)and laughes; then I kindly tell her that have experienced their well-done eggs, instead of apologising and let me continue my order with the cashier; she said"I was not speaking to you" and left.After finishing my order and looking for my newspaper and she came back and still "maar well-done eggs awekho manzi" and laughed and went back to the office... I feel as a customer no store/company employee shouls ever treat a loyal customer like that, dont know if it were a white person would be ridiculed with such behaviour.</p> <p>Totally unacceptable behaviour from your store manager</p>
Thank you very much for taking the time to report your experience with our (Engen Tom Campher ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our (Engen Tom Campher ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team