Driver 2 hours late and then refuses to leave premisis

Steers @ New Market.

Just had the most ridiculous experience EVER. Place my order at 12:10. Driver phones me at 14:00 asking where he must go. This continues until 14:30 when I finally told him to go back to steers as I am cancelling the order. He arrives at my company at 14:45. I open the door to tell him again to take the food back and he comes inside. Puts his bag on the table at which point my boss comes in to find out what the noise is about. The driver then refuses to take his stuff and the food and drops to his knees begging us to take the food. After telling him if he does not leave we will phone the police. He walks outside leaving everything, including the card machine. We pack his stuff and give it to him and ask him AGAIN to leave. He refuses to which point we start to phone the police. ONLY THEN DOES HE LEAVE. I try phoning the branch 4 times to speak to the manager and can not get to speak to him. Finally after phoning head office the manager of New Market Steers phones me. I tell him what happened and he asks me 3 times if I am phoning to log a complaint... He then asks if he can send the same food back to me...

I would like to know what Steers is going to do about this entire joke of service!!!! NEVER in my life have I had such service and total unprofessional behavior EVER. Even my boss is shocked at the entire experience…