Drive through long wait service failure - No one was there

on the 24/07/2024 in the afternoon, I went to Steers Wilgeheuwel as usual because i have patronised the brand for years and its the closest Steers from my house in Ruimsig, I went via the drive through where i waited by the ordering device with no one talking to me for a long time, i then proceeded to the payment window which was open and to my surprise, no one there too where i waited again for a long time, after waiting for a very long time again i went to the payment window where there was a long queue, where i waited again, when i finally got to the window, frustrated, i was informed their systems were offline and they were taking orders on a piece of paper using a pen, I placed my order which i had to wait for. I requested to speak to the manager who also took long, her name is Ferdose, she seemed very confused and overwhelmed. I requested the Regional managers name Adil Lahei whom i called and the number was on voicemail. I am still frustrated. I have been buying from this Steers for so many years and this service failure has me very disappointed and i am considering other option s within their visinity. I was late fro my meetings due to waiting extremely long and got into trouble at work. I am so disappointed