1 reviews | Active since Dec 2010
Double rack must = double rack not 1 rack cut in 2
Ordered the DOUBLE RACK ribs @ Steers Emperor's palace and they LITERALLY have 4 ribs per rack. That CANNOT be a double rack. It's a single rack cut into 2 pieces. When I complained about false advertising (the picture is not what was in the box) I was told they weigh them....it means then they weigh the bone. <br> <br> And as for that handful of chips...apparently the manager told them to count how many chips they should serve. That double rack was not even enough for 1 person.<br> <br> Tembisa also needs to be checked out they are picking up on this tendency.<br> <br> Big ups to Steers Petroport...they definitely know what a double rack is. It fed 3 kids and still had some left. too bad it's too far from me.
Thank you very much for taking the time to report your experience with our Emperor's palace branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Emperor's palace branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
