1 reviews | Active since Dec 2016
Double payment for R60 ribs
Ordered a rib snack @SteersSA GRAYSTON on 6 December 2017 and paid online yet the delivery guy insisted payment was not made and was forced to pay again to the guy and he refused to give a slip. I reported the situation on twitter and was informed that it would be resolved. The manager Bryce, then told me that they cant allocate which driver was the one that billed me twice. he said he would look into it and theres still no phone call about the matter. I want my money back ASAP.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***