Double Charges Me, 7days later no refund

Case Number: CAS-***-K9F8C7

Interaction Summary:

Incident: 25 September 2024 time 13h00:49

Person I spoke to was: Ticha Cell: ***

Email proof to: ***

Received no feedback

I used the self help kiosk and paid by card, the kiosk was given problems so i walked to the counter. The lady saw me but said nothing only at counter she told me that it does not work and i had to order at counter, which i did. Realized after i was double charge. I live in cape town and cant drive back for this. I called last night to enquire about this and the lady said it will be refunded automatically next day and if not i must call again. Nothing happened this morning and i called again with alot more reason and excuses when i will get my money. Now my problem is that this is your problem to refund me asap. Feels like problem became mine. No sorry or help on how to solve this urgently. I cant wait 3 days. This is my money which was taken and its not fair that i have to wait for it.

Amount is R173.90

Shop 1 Evstell Centre, Courtenay St, George, 653