NM
Nonhlahla M

1 reviews | Active since Jul 2012

14 Jun 2017, 08:55

Double changed on one order

<p>On the 07 June 2017 we did a online delivery which was amounted to R137.60 at Steers Blue Hills. When the delivery guy came to deliver our food we paid using a debit order and the machine showed the transaction as if it was not successfully. We then gave him a different debit card and we paid the same amount R137.60 which was showing successfully.</p> <p> </p> <p>Later we discovered that the first card has a successful transaction as well, which then means that we paid twice for one order. We dont blame the delivery guy, which we then contacted Steers for 2 days to try and get them to refund the money that was charged on the first card.</p> <p> </p> <p>Everytime we contact Steers Blue Hills Manager, she always tells us that they still checking the machine logs and its been days now without proper feedback. This is not right, the amount of R137.60 must be refunded. For one order we've paid R275.20. The number we used to make a online order was ********** .</p> <p> </p> <p> </p> <p>Your assistance will be highly appreciated</p> <p> </p> <p> </p>

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Replies (1)
Steers
Steers's reply14 Jun 2017, 13:20
Official

Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.

Best regards,