1 reviews | Active since Oct 2016

25 Oct 2016, 13:45

DISSAPOINTING SERVICE

<p> I PLACED AN ORDER ONLINE AND THE STORE COULD NOT BE CONTACTED I THEN CALLED THE STEERS CORLETTE DRIVE TO PLACE MY ORDER TELEPHONICALLY, HE CONFIRMED MY ORDER AND GAVE ME THE AMOUNT TELEPHONICALLY - NEED LES S TO SAY 5 PHONE CALLS AND 2 HOURS LATER THEY ARE DISPATCHING MY ORDER I PLACED AN ORDER AT 11H30 AND ONLY RECIEVING AT 13H42 RIDICULOUS AND EVERYTIME I CALLED THE Y WERE FIXING IT AND GONNA CALL BACK NO ONE HAS CALLED ME BACK - I AM SO DISSAPOINTED AND MY APPETITE COMPLETLY SPOILED IF THERE WAS AN ERROR WHY WAS IT NOT ADDRESSED UPON MY FIRST CALL , PAY ATTENTION TO YOUR CUSTOMERS GUYS , ORDERING FROM YOU GUYS AND FOLLOWING UP ON MY ORDER HAS COST ME A MINI FORTUNE - RIDICULOUS !!!</p>

0
Replies (1)
Steers
Steers's reply27 Oct 2016, 15:39
Official

Thank you very much for taking the time to report your experience with our Corlette drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care: