NT
Ntwanano T
1 reviews | Active since Apr 2019
10 Apr 2019, 10:27
Disrespectful
I am standing outside of the steers/Debonairs pizza in braamfontein and it is not open. I first arrived at 9:35am and the door was opened and upon entering I was told that they have not yet opened I should come back at 10. I then went back at 10am as advised now only to find the door now closed and the staff having a meeting. I stood there for 30 entire minutes thinking I’d be noticed and assisted. I was seen by a few staff members including the manager yet they carried on as if I am not waiting to be served. The website says they open at 9am so for them not to be open an hour and a half later is beyond unprofessional and clear disrespect to me as I’ve wasted an entire hour. A notice of this meeting would have been nice as opposed to having me stand and waste time
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Steers's replyOfficial
10 Apr 2019, 13:41Hi Ntwanano
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply10 Apr 2019, 13:41
Official
Hi Ntwanano
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,