1 reviews | Active since Mar 2011
Disregard for veggie meals - clear details not followed
<p>Hi</p> <p> </p> <p>I ordered a wacky wednesday for myself and a friend and chose the 1 beef and 1 veg option via your online portal.</p> <p> </p> <p>i made a note to state that the burgers should be seperated and that the beef should not touch the veg.</p> <p> </p> <p>Despite such a clear detail which i cannot see being interpreted any other way the burgers were delivered in one box with the beef and veg together.</p> <p> </p> <p>there is no point in sending it nack as i will just get the same burger in a different box, oh well, looks like i need to have something else for lunch</p> <p> </p> <p>Thanks for nothing steers</p>
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you for responding and offering to rectify the matter for future events. I appreciated the call and way forward.
I will maintain my 1 star as there as the rectification is for future orders and I will most certainly post a compliment if my order in the future is correct.
Thank you
Thank you for responding and offering to rectify the matter for future events. I appreciated the call and way forward.
I will maintain my 1 star as there as the rectification is for future orders and I will most certainly post a compliment if my order in the future is correct.
Thank you