NN
Nombulelo N

1 reviews | Active since Oct 2009

30 May 2019, 17:02

Dishonesty and overcharging without notification

I placed an order for food with Steers in Grosvenor Crossing online. My total order came to R69.90 then when you include delivery it comes to R84.90. When the food eventually came after an hour and couple of minutes cold as hell. the total is now R87.90. I ordered a can and they decide upon themselves to give me a buddy and charge me extra for it without informing me as a customer. Steers service is pathetic. I am closing the online account that I opened with them. It is not worth it. As you get your food cold and the chips hard as ever.

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Replies (1)
Steers
Steers's reply10 Jun 2019, 11:20
Official
Hi Lebo
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: ***