Disgusting, will never order again

Sunninghill Steers has twice brought me cold food and has brought incorrect items. Last time they delivered to the wrong unit inside my complex and despite the driver obtaining the correct unit number, he chose to exit the complex and go back to the store, causing a 30 minute delay in getting our food. It also took them 30 minutes to correct an incorrect drink that was delivered.

It gets worse. The manager of the store phones me after I complained and tells me it looks like I have not ordered since 2023. I tell her that I order using the app and order once a week, she continues to tell me that I have not ordered since 2023 and argues with me for 10 minutes about it. Eventually I tell her, I actually dont know what your system showing that, has anything to do with the disgusting service I have been receiving and all she can say is, we will do better next time. How is the manager not properly trained on customer service? Sitting and arguing with a customer and then offers no reprise

Not only do we need to deal with 30 percenters in general service but now, these same unqualified people are in management.