Disgusting treatment

On Friday, my daughter ordered supper for us on the STEERS, Bothasig online. Ordered at 7.47.... We waited for more than an hour for the order. That's not all when we received the order it was oice cold.. The chips hard because it was cold and the burgers so soft and sloppy.... I immediately phoned STEERS... I called thrice and no one bothered to answer the phone... I had no choice but to warm it in the microwave.... I called them Saturday morning after to speak to the Manager Collin... He said after investigating thar it was indeed their fault. We spent R414..... But because I dint send anything back he will only give me 30 perv on my next order. I wasn't happy and told him that then he spoke to his manager a d told me he will send me only 2 burgers and 1 chips... But if they had answered the phone I would have told them I was dissatisfied with the order... I stay just over the bridge so why was the food ice cold.... I will never order from them again!! Why had I to warm the food!!