Disgusting service from steers online that won't refund my money

I placed an order on Wednesday 29 October 2025 at 16:59. The order was placed online for the store Columbine drive thru. After placing the order it took me to the payment page where I entered my banking details. After paying it took me back sending me back to the home page, which stated that I had failed to place the order. I then checked my banking app and the money had gone off with no order. I called in and spoke to Olwethu Ngubane who then logged a complaint for me. Didn't receive a reference number via email or sms. Olwethu called and gave me the reference 221906. I then called today at 10am trying to get feedback for this case. Prudence Khiba said she would escalate this with Yambi the service provider who needs to email a link which will action my refund. I've been calling endlessly and been sent from pillar to post with no response from the service provider nor Prudence. Called again and requested to speak to the team leader by the name of Thobile Msibi who also had no feedback for me. I'm attaching the payment notification and screenshot of this transaction. I need my money back and steers is not doing any Justice to me. I'm frustrated because not only is my money gone but my family also didn't get their supper.

I need my money and I won't take anymore excuses. I've attached the payment notification and expect my money to be refunded the way it was taken.