Disgusting service from app and from Steers Chilli Lane - 20 April 2017

<p>Good Day,</p> <p> </p> <p>This order was never delivered.</p> <p>I have ordered previously and have had great success with the app, but last night was absolutely disgusting. Suddenly staff did not know where I stayed and after 15 minutes on the phone they told me that they have never delivered to my house. Yet this has been done several times before (audit activity on the app)</p> <p>Mary in the Steers and Thabiso on the customer services line was unhelpful and pretended to be illiterate so as not to help me.</p> <p>Recorded calls from ********** can be found at the following times on 20 April 2017:</p> <p>19:56 7min 39 sec - Mary tells me that she doesn't know where I live. Takes the details and then forces me to repeat same to driver.</p> <p>20:07 9min 16 sec - I speak to Thabiso in the "call centre" - she assures me that the order will be delivered and she even apologises</p> <p>20:33 1 min 23 sec - I follow up on the order but "they are experiencing high call volumes"</p> <p>20:39 3 mins 52 sec - I ask to speak to Thabiso - the person on the other side says that "she has gone to the toilet" , and then proceeds to tell me that they do not deliver to my area and that they have never delivered to me before - a blatant lie</p> <p> </p> <p>In essence R 144.00 was ****** from me.</p> <p> </p> <p>I will NEVER support Steers again.</p>