Disgusting Service

A place we support so much as South Africans, I was disgusted with the service received yesterday.

I received a voucher and was about to redeem it, as it is its rightful purpose, but to my disappointment. We drove to Tokia Steers Restaurant, to buy food and also using the voucher, this after a long day at work, got there they said they can't help us, not even giving a valid reason why not, the staff were so rude and we decided to leave as they told us to go to Muizenberg Steers. We made our journey to Muizenberg Steers ( by Engen garage ). We got there, the lady said they can't help us cause there is no special, asked her what special she was referring to as we didn't come for a special, the voucher can be used for any meal. She then changed her story and said, they can't help us because of load shedding, being very sarcastic, looking in the air and not in my face and the system is offline, but people before us purchased their food. I asked questions and she had an attitude, speaking in her language to the kitchen team. We ended up buying the food without using the voucher, still regret we did ever buy the food after the altercation. We got home and it looked like they threw the burgers together, as the tomatoes were laying one side, the buns sideways and it was just not neat and professional as always ( what we used to get from a Steers ). We didn't really wanted to eat the food, couldn't even go back. I'm not leaving this here, Will lay a complaint at Western Cape Office of the Consumer Protector, and the Ombudsman. No one will reimburse us for the petrol we had to drive out from one Steers to another, the service we received and even in front of other consumers.

YOU WILL HEAR FROM ME AGAIN ... and will make sure this will be handled and dealt with the right way.