LP
Lauren P
1 reviews | Active since Nov 2012
17 Jul 2015, 14:32
DISGUSTING SERVICE
Orders lunch from Village VIew on a Friday at 12h20 at 14h20 the food finally arrived after back and forth calling to the store to find out where the food was. Once opened the food was freezing cold. I called the store said I want my money back as this meal is to be on them due to the fact that it was cold and late... The manager of the store said no unless I return their food. So I must now wait another 2 hours for hot food?? I think not!<br> I want a full refund of R200.00 on this order
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Steers's replyOfficial
20 Jul 2015, 10:47Hello LollyP,
Thank you very much for taking the time to report your experience with our Village View branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Village View branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply20 Jul 2015, 10:47
Official
Hello LollyP,
Thank you very much for taking the time to report your experience with our Village View branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Village View branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,