Disgusting Service

I placed an order on New Year's day for lunch for my family at 4.42pm. Upon placing the order my address was confirmed and the order repeated to confirm correctness. I was informed that the amount was R538 and it would be delivered within 40 minutes. 15 minutes after placing the order I received a call to again confirm the order which I did. Another 15 minutes later and I received call number 2 to again confirm the order! After waiting for an hour for my order to be delivered would you believe I received call #3???? I was then told that the driver did not have my address?? I asked the lady Welma to speak to the manager but was ignored and told the driver was on his way with my order. I called the store back and asked for the manager directly and was put through to Theo Mwazi who placed the blame on the call centre and told me the order was on its way. 20 minutes later the food arrived - milkshakes melted, hamburgers cold and lo and behold- one meak combo missing!!!! I again called the shop and spoke to Theo who again placed the blame on the call centre and at 6.06pm told me the meal combo would be sent immediately. At 6.40pm the missing meal arrived. Almost 2 hours from placing the original order my family was left to eat cold burgers and melted milkshakes separately from the rest of the family. Im pretty sure most would agree that this is nothing short of disgusting service. The manager was as useful as a handbrake in a canoe and I might as well have dealt with a cashier as clearly he had no idea what was happening and kept passing the blame. With this in mind I will seriously have to think twice before using this particular Steers outlet in future.