RO
Randall O

1 reviews | Active since Jun 2018

21 Jun 2018, 16:23

Disgusting sandwich

Ordered a toasted bacon and egg with chips.Drove all the way from Cape Town and chose Steers for its reputation and sadly after waiting for 20 mins ,it was the worst sandwich l have ever had to consume.Toast was burnt,the bacon was on 1 side of the sandwich.Disgusting.i tree it away.Made my coffee before my wait for the sandwich and hence had to throw the cold coffee away as well.

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Replies (2)
Steers
Steers's reply22 Jun 2018, 15:54
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

Steers
Steers's reply22 Jun 2018, 15:56
Official

Hi Randall

Please advise which Cape Town branch did you visit?

Kind Regards

The Steers Team.