LM
Lerato M

1 reviews | Active since Feb 2015

20 Aug 2015, 00:47

Disgusting & disrespectul behaviour from manager.

Citiliner stopped around 6:07pm 19th aug @steers kroonstad N1.Da lady at the till made an error with my two burgers by puttin extra cheese that i didnt ask for as i specificaly said single cheese.I queried this immediately wen i got my change.She called her manage/supervisor-black guy with a belly(forgive da description dnt hv his name).He came out already speaking rudely in sotho as there was now 2 of us with same query.Didnt even greet nor apologise jst concluded we are the wrong ones not his team.Then he orders da ladies @da back to remove da extra cheese.Also starts telling them to hurry up with the bus driver's order so he can leave us as he wants to see hw we will get to our destinations when the driver goes.I stil have the burgers with me hours later as im scared to eat them.I cant help wonder if he & his stuff can be so mean unnecessarily &amp

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Replies (1)
Steers
Steers's reply20 Aug 2015, 08:21
Official
Hello LeratozZ,

Thank you very much for taking the time to report your experience with our Kroonstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,