Disgusting and pathetic service

I recently ordered on the Steers Online app a meal for lunch and ice-cream before I leave the office for a meeting. My order was placed at 11:54 on the 28/02/2023 for a King Steer Snack Burger and a Soft Twirl Ice Cream in a cup. Delivery was marked as ASAP to my address 46 Roeland Square, Cape Town. At 1:05pm I receive a Whatsapp message to say I'm here at which point I had asked to be delivered to my unit 46 as I was busy with a patient. The delivery guy then tells me that he was told to leave the food at reception which was not my instruction and we have a security desk in front for the whole square, no reception. Each business has there own reception. The Driver then advised that he left my food at the Kimberly Hotel at 46 Roeland Street and that the lady said he must leave it there. At this point I was fuming as I was hungry and needed to start getting done to leave as well. My food only arrive at 2:15 at which point that Ice-cream was water, cheesy chips was cold and tasted horrible, I had to throw it away and my Sprite was warm. I laid a complaint with Steers Long Street and all they told me is what must they do because they don't know what to do. This is pathetic service not only from Steers who is contracted with the delivery guys, but also with the delivery company. I used them all the time and have never been treated this way before, but lately the delivery guys have become arrogant and ****y. I only order online because I'm constantly busy and deal with patients all the time so I don't always have the time to get me food. I will never be using Steers again.