tM
thembeka M

1 reviews | Active since Dec 2013

29 Dec 2015, 19:48

Disgusting and offense service

At 18:50pm, I went to go buy cheesy fried ships at Steers in Park station joburg. When I entered the store, I greeted them and asked to order the cheesy chips. The griller that was laying on the counter asked me as to why am I buy fried chips, can I not see how fat I already am. I was so offended and told him that you should be encouraging me to buy not discouraging with a personal attack. The manager approached to apologize but I did not expect such disturbing customer service. I will never buy from that store again if that is how they build their rapport with customers by offending them. I asked for my money back and walked away. I was so shocked and dissapointed. That store should not operate if that's how much customers are disregarded there.

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Replies (1)
Steers
Steers's reply04 Jan 2016, 12:43
Official
Hello BlackGirlPain,

Thank you very much for taking the time to report your experience with our Johannesburg Park Station branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care