Disgusted customer

Goodday. I type this email with so much disappointment. On the 13th of May 2020 I placed an order via the Steers app and what I received was truly below my expectations and what Steers stand for as a company. I ordered from Jabulani Mall Steers, three burgers and when my order arrived, 2 hours later mind you, it came with stale chips spilt in the packet. My food was cold and everything was stale and not fresh. When I questioned the delivery man why my order was looking like dogs breakfast, he simply told me that it wasn't his problem even the presentation of my food. I literally live 2minutes away from Jabulani Mall but my order took two hours to arrive. I understand the pressure they might have in terms of time but no respect was shown to me or my food. I am allergic to cheese so I requested that the cheese on one of the burgers be taken out and placed in another, instead there was no cheese in two of the burgers. He refused to give me his name and just demanded "his" money so he could leave. He also mentioned that he has "important" deliveries to attend to I am wasting his time. Before the delivery guy arrived, I called Steers countless times and when he arrived I asked why is the phone is not being answered and he bluntly said that they do not answer the phone on purpose because customers are irritating and they call too much. I am truly upset with the service I received as it is not the first time this happens. I have spoken to someone who I called just after the incident and she took my name and number and said nothing else. I hope that this time something will be done because I paid R200 for food that we could not even eat. I still have not had any feedback and I've sent two more emails after my first call and first email. I am truly disgusted especially because black on black service is appalling!!!