Disgusted by the service received from Steer's Dainfern Square

Last night I phoned to place an order at 6pm, when I placed the order the teller confirmed my address. At 6:30pm the delivery still had not come so the teller phoned the driver, the driver said that he was in the complex next door to me and was on his way to my complex as they spoke.

7pm arrived still no driver, we called the store and the teller said that the driver was on his way to us as we speak. 7:30pm arrived and still no driver, I called and the teller then made an excuse saying “No We are Busy, It is Wednesday after all, orders take up to 45 mins to 60 mins” not realizing that it had now been 1 hour and 30 minutes. Needless to say that I only got my food at 7:45pm.

I have never had such disgusting customer service from Steer's in my life before and it took over 45-60 minutes to FINALLY get my order, instead of apologizing and admitting that Steer's was wrong the branch continually blamed me and said that it was my fault. I have always supported this Steer's and I have been a consistent loyal customer, but after last night I am highly disgusted by the service from both the store and driver. You can mark my words Steer's has just lost a faithful customer. I have been in the customer orientated industry for many years and how Steer's handled last night's situation is an absolute disgust, you don't treat a customer the way you treated me last night.