1 reviews | Active since Sept 2016

26 Sept 2016, 13:47

Disgusted...

<p> I ordered a lunch order from Steers Boksburg in Trichardt street today. Firstly, going through to the call centre is such a drag. The "call centre agent" who took my order have no telephone etiquet and I got frustrated with repeating EVERYTHING 11 times! I eventually got the order right and they said it would be 45 mins. I waited and waited and then I had to call the irritating call centre who just asked me all the questions AGAIN and eventually I had to go through to the store. I got through and the lady answering the phone was mumbling so much I had to ask if I am at Steers! I asked her where is my order and all she had to say is sorry for the delay the driver is on his way. So another 15 - 20 mins passed and the driver eventually pitched he looks dirty. I asked him why is he late and he just shifted the blame onto the store. I paid and he left. I opened the bag and all the food was jumbled inside the bag! I couldnt figure out which is part of the burger and which is the chips and FINALLY ....to top it all...it was cold! It cost me R150 from a store just around the corner from me....SERIOUSLY! NEVER AGAIN!!!!</p>

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Replies (1)
Steers
Steers's reply28 Sept 2016, 08:11
Official

Thank you very much for taking the time to report your experience with our Boksburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers
Customer Care: 0860STEERS (225587)

Best regards,