Disappointing service - Food and service was bad

Hello,<br> <br> Before I left work I called ahead and order well done ribs with and medium chips to collect the lady on the phone informed me it would take 20min and I thought that was perfect seeibg the distance I had to drive. I arrive 25minutes later and my order is not ready. I did show my displeasure but reaffirmed to the lady to ensure the ribs be well done.<br> <br> I wait an additional 15 minutes and my order comes out. I was annoyed since I had called ahead. I get home pour a glass of wine and open my box of ribs. Guess what? They were not well done, practically raw coz I suspect they we only put on the grill when I arrived....not to mention that I get four ribs I my package. <br> <br> Now driving back to the outlet to ask them to get my order right would cost me fuel and time , I wrote this instead as my ribs cook in the oven. Something needs to be dine because this is next level disappointment for the money I paid.<br> <br> Hope to hear from u soon.<br> <br> Josephine