DISAPPOINTING SERVICE

<p>Disappointing service</p> <p>Yesterday I placed an order over the phone for me and my colleagues. I received an sms confirmation of the order at 12:17. The order arrived at 14:43. I was advised it will take 45min to an hour. I called again after an hour around 13:12, Siphokazi said she will call me back to advise on how far the order is. She never called back, I called again around 13:45 and again Siphokazi promised to call me back. She called me back and advised the order is on it's way. Then we waited another hour and a couple of minutes and we told the driver we do not want the order anymore. I called the contact centre to lodge a complaint, they advised me that the Ghandi Square Manager will call which she did. The manager (Mpho) didn't apologize but asked how she can make it right. She promised us free meals and we advised her that we have already eaten for the day and we are leaving. She can deliver tomorrow. She said she will call me in the morning to find out a suitable time to deliver. Can you believe that today, I called her and she says she forgot my name cause she had lots of complaints yesterday. She DENIES promising us free meals but a discount. I said she can leave it, because she's calling us *****. I am disappointed with your service. Dealing with more than one person but still the service is just bad... from the contact centre to the store.</p>