Disappointing, messy ‘burgers’ and rude staff.

The staff are rude and made me feel like I was an inconvenience. Ordered a Wacky Wednesday and got the most disappointing burgers I’ve ever received from a Steers. The ingredients were just tossed into the box not even trying to stack them on top of each other onto the bun. I had to re-stack my burger just so I could pick it up. The patties were also ice cold. I ordered telephonically and when I arrived I went to the counter and informed the lady that I already ordered, the other lady working behind the counter (which I’m guessing took my order over the phone) came closer and shouted my order to the kitchen (so she never placed my order?) she then continued to laugh. It took my burgers like 30 seconds to be made after she shouted the order, which makes me believe the patties were cooked a while ago and aren’t freshly grilled. This isn’t the first time I’ve ordered from this Steers, I’ve yet to have a good experience with the staff, which is what prompted me to write this email. The staff needs training or better management ASAP.